Joining
Billing options accepted
You can use all major credit cards except American Express
along with online checks/bank transfers.
Choosing your username and password
Due to the high number of usernames already taken, you
may be asked several times to choose your desired username
and password. It is very important that you keep trying
with new combinations.
Declined and Rejected purchases
Common reasons for declines are:
- You entered incorrect information
- There is insufficient funds on the account
We strongly encourage you to either try again or try another
billing option from the join page.
The billing companies
We use only high security and trustworthy billing companies
to ensure you good service.
Your credit card or bank statement
On your credit card or bank statement it will be very
discretely written. It will be in neutral words only and
no offensive words in any kind.
5 easy steps to your membership
Step 1: Select your billing option
Step 2: Select your membership type
Step 3: Enter your information
Step 4: Write down your membership details
Step 5: You are in the member area
Compatibility and Recommendations
Cookies and Caching
To see the member area properly we recommend that you turn of any
caching in your browser and enables support for cookies.
Windows Media Player 10
To see the movies properly we strongly recommend that you install Windows Media Player 10. You can get it
here for free.
Privacy settings in Internet Explorer 6.0+
If you use Internet Explorer 6.0+ you need to set your privacy
settings to "medium".
Flash plugin
In order to see the animated cartoons you need to have the
Flash plug-in installed. You can get it
here.
Browser version and computer setup
We recommend that you use at least Internet Explorer 5.0 or above, in a
screen resolution of at least 800x600 and 16 bit colors. The latest version
of Internet Explorer can be downloaded
here.
WebTV
Our website are compatible with WebTV however there are some features
that you will not be able to see fx. some of the videos and animated
cartoons.
Getting into the member area
General
People are from time to time encountering problems when they try
to get into the member area. Here is explanations to the problems
they encounter.
Username does not work
You mistyped your username or password:
Try again carefully making sure that it is the correct ones.
Your account has expired:
Your subscription to the member area has expired. You need to signup again in order
to get access. If in doubt then please contact support@dwclub.com
and include your username and password and the support department will
help you determine if your account has expired.
You forgot your username or password
Please contact
support@dwclub.com
and include as much information about your membership as possible.
Using the content in the member area
Viewing the movies
If you want to view the movies you should use Windows Media Player 10 because it is compatible with our member area and our video format. People have been reporting numerous problems with players other than Windows Media Player. You can get it
here for free.
Viewing the animated cartoons
In order to play the animated flash cartoons in the member area you need
a flash plug-in for your browser. You can get it
here.
Billing and Cancellation
Membership status
Getting your money back
Unsatisfied customers can get their money back upon a detailed explanation.
In "Contacting Us" you can quickly find out how to contact us fast.
Wrongful charges
If you ever encounter a wrongful charge on your credit card or online check
please contact us immediately. In "Contacting Us" you can quickly find out
how to contact us fast.
Security and Privacy
Privacy guide
Privacy policy
The only personally identifiable information that we collect on this
website is your email address, which we use for support purposes only.
All your credit card information is kept encrypted at the billing
company and we have no access to that.
Encryption and Security
The signup page at our billing company is the online place where you
submit your personal and credit card information.
This place is secured very tight and uses strong encryption to encode
the data sent over the internet.
Buying videos
Buying VHS or DVD video
Currently we do not offer this service ourselves, but we can recommend
Bizarre DVD Store. They have a lot of the
material offered by us.
Buying downloadable video
The movies in our member area are available from the download store
Caledonian Movies.
Contacting us
Feedback, questions and enquiries
If you have any feedback - negative or positive, questions or equerriess you are always welcome to contact us at email or
phone. Numbers, emails and response times can be are below.
Problems and difficulties
If you ever encounter any problems or difficulties we
encourage you to look through all these pages. Most of the
times there are solutions to your problems. If you cannot find
a solution to your problem here, please do not hesitate to
contact us by email, phone or fax. Numbers, emails and
response times can be are below.
Email, phone and fax
When you contact us, make sure to include your email and username.
Response times
On business days we respond typically within 24 hours - most of
the time we respond faster.
